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Deposit & Payment Policy


Deposit of USD100$ per person is required upon confirmation of tour booking. You have peace of mind until 2 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/fees to be paid by the client.


The bank account name:

The bank name:

The bank branch: Hanoi Branch

The International Banking Account Number:

Bank Swift Code:

The bank address:



All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, MasterCard and American Express Credit Card without credit card transaction fee (3.3% fee for Visa and MasterCard, 4% for American Express Credit Card).


- If you wish to pay us online on our secure server, please click here[1] and fill in the form.


- Click here[2] and then print a copy of our credit card charge form offline. Once completed please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office at +84 4 3923 0638 or scan and email it to


After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.


Booking Amendment


Flexibility is our strongest point. You can amend your booking when it is made. Just contact us at with your booking number. Our reservations team is glad to amend your booking accordingly.


Cancellation Policy


NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation.

Cancellations will be charged as follows:

+ 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
+ 30-59 days before arrival: 5% cancellation charge.
+ 15-29 days before arrival: 10%
+ 8-14 days before arrival: 40%
+ 7 days before arrival: 100 %
+ No show: 100%

Refund of Unused Services

+ No refund will be given for any unused service after the trip has commenced.