FAQs
Laos Visa
You can get a Laos visa stamp upon arrival without pre-arrangements. You only need to pay a USD$30 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.
Cambodia Visa
You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$30 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.
Vietnam Visa
Unlike Cambodia or Laos, before entry into Vietnam, you must have a Vietnam visa stamp or a Vietnam visa on arrival pre-approved letter. A tourist visa for Vietnam can be obtained from any Vietnam embassy or consulate office worldwide. This visa is valid for 30 days and can be extended through our head office in Vietnam.
Getting Visa on Arrival to Vietnam is difficult for you but it is easy for us at New Vision International Tourism & Trading., JSC
New Vision Tour can arrange for your visa upon arrival to Vietnam by sending you the visa on arrival pre-approved letter. With this letter you can get a Vietnam visa stamp upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, Da Nang airport or Noi Bai international airport in Hanoi. The visa is processed by us. An urgent visa upon arrival (3 days before arrival) costs $75 USD/person and a normal one, $50/person. Both require two passport sized photos.
Upon arrival at your airport, you can expect to fill out a simple form. Kindly prepare two passport sized photos for each traveler and a USD$25 stamp fee per person. Expect to wait about 15 minutes for processing.
Kindly contact a New Vision Tour’s advisor if you want us to arrange this visa on arrival pre-approved letter once your booking has been confirmed and provide us the following information:
1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Flight number and time
7) Fax number or your email address.
Special notes:
Please make sure that you have your passport, that your passport is still valid for six months and contains two white pages.
Upon receiving the pre-approved visa, we will send it to you right away. Kindly print it out and show it when needed. Upon arrival at Vietnam's airport, expect to fill out a simple form. Kindly prepare two photos, USD$25 for stamp fees per person and expect a 15 minutes wait time.
Be advised that we process visa on arrival for our in house guests only. Kindly do not contact us if you only desire visa service.
If you book services with New Vision Tour, I offer you this complimentary Visa Approved Letter. Let me know if you want this free visa service. http://newvisiontour.com/visa
You will have your own personal tour operator who is always around the clock putting their eyes on every step of the way to make sure that everything’s going smoothly and you are really enjoying your wonderful vacation. You will have the same specialist from the instant you make arrangements with us until you finish your tour. You are definitely satisfied with the 24/7 support by the Headquarter in Hanoi and Operation Offices around Vietnam, Laos and Cambodia.
New Vision International Tourism & Trading., JSC is a 100% fully registered and privately-owned Vietnamese company. The company’s depth of experience and large infrastructure enable it to create unique itineraries with the operational confidence to fulfill client expectations. Yearly, our company serves 10.000 discerning customers and among Luxury Travel’s clients are international governmental Officers such as ambassadors, French ministers, Deputy Prime Minister of Canada …and others.
With more than 10 years working in the tourism industry, we understand your worries and fears. Rest if this is the first time to book with an overseas tour operator via the internet; you are assured of safety and quality.
New Vision Tour Company is an award winning tour operator in Vietnam, and employs qualified travel advisors. We are here to help you around the clock when you are in our country. We love our country and its destinations, and we do our best to make sure that our customers feel the same way.
We make your online reservation extremely safe, easy and efficient. You do not have to worry about security, privacy, fraud when you make online reservations with us.
When you book a tour with New Vision Tour, the contract will be between you and New Vision Tour acting as a local tour operator. In the unexpected circumstance of something goes wrong when you travel with New Vision Tour, we guarantee compensation up to the full cost of your tour.
You should book with a local tour company that understands your concerns.
Our tours/services offer you the very best that the region has to offer in term of accommodations, sightseeing and enriched cultural experiences. At the same time, you will be guaranteed highest quality services and value for your money.
With our direct contracts with airlines, ground operators, cruises companies, hotels, and resorts we are able to offer comprehensive travel services during your stay in Vietnam.
As a Vietnam-based tour operator, we guarantee best rates. We'll match any legitimate quote that you've received. Get local experts, local support and, of course, local price.
We assure you of our service quality. Our support team, guides and drivers have been carefully selected and trained to ensure that our clients will have the warmest and most pleasant memory in their visit to our beloved Vietnam.
We believe that “the early bird catches the worm.” A number of our tours/hotels on promotions with limited period offer may expire soon. So book your desired services with us right now to get special promotion. Book now and today is better because in the peak season, many services, preferred flights time, hotels, resorts, cruises… are scarce or no longer available for a late booking, we do not want you to be disappointed.
You can amend your trip or cancel at any time after making the reservation. You enjoy peace of mind with your personal travel advisor; we take care of everything for you post, during and after the trip.
The media has been very generous with our company and 99% of our customers are repeating and referring our service to their friends, relatives, and colleagues. Here are our customers’ feedbacks:
“Your services and supports were incredibly good. I am totally satisfied with the professional plans organized by New Vision Tour for my recent trip to Vietnam... I must say New Vision Tour is absolutely the perfect choice beyond compare. You excel at customer service. You treat customers well and you are consistent and supportive and you communicate in an effective and timely manner.” Bill William Porter, Jr., President Nano ASIA Co., Ltd. Bangkok, Thailand
“New Vision International Tourism & Trading., JSC is a trustworthy company. I must say they are extremely professional and competent in all their dealings with us and their services are excellent.”
Your satisfaction is our greatest concern. If you are not fully satisfied with our provided services, we will guarantee your money back.
Our New Vision International Tourism & Trading., JSC’s team strongly believes we can offer you the greatest value for your money. We are committed to long term tourism services in the South East Asia.
You may be worried about your money lost and unsafe. Please keep in mind that your money is fully protected and covered by VNAT - Vietnam National Administration of Tourism, because our business is fully licensed by VNAT as an International Tour Operator 01-095 / 2004 / TCDL-GPLHQT. We are also member of the Pacific Asia Travel Association (PATA) and American Society of Travel Agents (ASTA). The terms of our license require us to place a substantial cash bond in a secure account at Vietcombank (www.vietcombank.com.vn).
The account has two signatories – New Vision Tour and the Vietnam National Administration of Tourism.
The money in the account is solely for compensating clients - Vietnam National Administration of Tourism will not allow New Vision Tour to withdraw money for any other purpose.
If compensation has to be paid to a client, we are obliged to top up the bond to its original level immediately.
To ensure fair treatment for yourself and us, we have drawn up a ‘complaints’ procedure that includes the resolution of disputes by a neutral arbitrator. We guarantee money back 100% if you are not fully satisfied with our product or service. You never need a neutral arbitrator.
Since we established New Vision Tour in 2004, we haven’t needed to use the complaints procedure or withdraw money from our bond account! New Vision Tour has zero complaints on file with Trust Earned Travel so far.
You can book online, offline or directly at our offices. We strongly recommend you should book online for efficiency, convenience and safety.
Just complete and send the reservation forms making sure that you have given us your e-mail address and a valid credit card number.
Upon receiving your order form with your credit card, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or suggest you alternative solutions.
Once the service you have booked is confirmed, we will send you by email a confirmation voucher detailing all the reservation and price conditions. We invite you to make printout of this voucher to be kept and presented when requested.
Your voucher will be accompanied by a booking confirmation number; make sure to have it in hand upon arrival or check in hotel.
Please read our Deposit and Cancellation policy before making payment.
Almost our tours are daily departure. To make a booking, you will need to submit a reservation form and provide your credits card details. Then we process the booking and reply to you within 24 hours.
You can reserve by phone or by fax: You can call our 24/7 call center hotline at +84 9 0427 3734 or +84 4 3923 0637 or send us a fax using our form at +84 4 3923 0638.
Yes, of course if you would like to make a reservation directly with the tour operator or travel agent you will need to contact them directly. However, we are in good position to make the offer, make the booking and run the trip as we are a local tour operator.
You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest or book an alternative similar hotel based on your preferences and our experience.
You can book as far as 24 months in advance, but please ensure you remember you have made the reservation. We will charge USD$100 non-refundable deposit and require full payment 30 days before departure.
You can expect to receive the invoice as a reminder well in advance of your trip.
To complete a reservation for someone else, please type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services.
Making an online reservation is both easy and safe. Just complete the secure reservations form, making sure that you give us your e-mail address. As soon as receiving your request we will reply within 24 hours.
For the protection of our customers, we provide a secure server for those services that contain confidential information. This information is encrypted by using the Secure Socket Layer Protocol (SSL) that was developed so that only the intended recipient should be able to decipher messages addressed to them. This will significantly improve security of data provided by or for members.
Upon receiving your order with your credit card information we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking.
Once the service you have booked is confirmed, we will send you an email confirmation voucher detailing all the reservation and price conditions. We invite you to make a printout of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number. Make sure to have it in hand upon arrival or hotel check in.
Upon receiving your request, you will receive the first acknowledgement to reassure you that we are giving your request immediate attention. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of public holidays or special events.
Once we have received your credit card details, we will charge a non-refundable USD$100 deposit if the reservation has been made at least 60 days before departure date. If the reservation is made within 60 days before departure, we will charge the full amount upon confirmation. Please be advised that we will charge your credits card only after having supplied you with a confirmed reservation.
All our tour packages operate on a pre-payment basis. Payment can be made either using a major credit card at 2.75% credit card fee (Visa, MasterCard only) or 4% for American Express Credit Card. We accept payment by credit card online or offline at your convenience.
You also can pay by cash traveler cheques, bank draft upon arrival with our written accord. If you wish to make wired bank transfer, please transfer to our nominated bank account listed below:
A/C Name:
Bank Name:
Address:
A/C Number:
SWIFT:
Website
Visit our booking conditions and terms for more details.
http://www.newvisiontour.com/EN/GE/booking_guide.htm.
You can cancel your confirmed booking at any time with the following conditions with New Vision Tour. Please be noted that NON REFUNDABLE deposit of USD10$ for hotels, air ticket booking and USD100$ per person upon tours services confirmation.
Cancellation Fee will be as follows:
+ 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back.
+ 30-59 days before arrival: 5% cancellation charge.
+ 15-29 days before arrival: 10% cancellation charge.
+ 8-14 days before arrival: 40% cancellation charge.
+ 7 days or less cancellation notice: No refunds
Non refundable deposit and banking service fee will be forfeited in all cancellation cases.
Please note that refunds will be made to the card you used to make your reservation. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.
Yes, we are a child friendly company and we apply the following discounts:
Children under 2 years old are free of charge
Children from 2-6 years old: 50% of adult price
Children from 7-12 years old: 75% of adult price
Generally children under the age of 12 stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. The general policy concerning room and breakfast charges for children traveling together with their parents or family is as follows:
Children more than 12 years of age: Any child this age is considered an adult by the travel industry. Normal charges will apply both for the room and the breakfast.
Free baby cots are only available for children under 2 years old upon request.
There are a few possibilities:
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purposes
- Our payment gateway opens in a new browser window. Make sure that pop up blocking software/features are turned off
- Make sure the input details are correct
- Make sure the card expiration date does not precede the reservation date
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above, please contact our online agent
For security reasons, your bank requires our bank in Vietnam have an authorized credit card payment form, a copy of the card holder's passport or a copy of 2 sides of your credit card if the transaction is over USD$500.
There are a few possibilities:
-You have reached your credit limit
-Make sure you have filled in correctly the information of your credit card
-Make sure you have informed your bank about the authorised amount of transaction
-Make sure you are the cardholder with your correct signature
-Make sure your credit card can be used for all transactions on the Internet
This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, fairs etc., the prices are likely to change. However, once booked, the price for your hotel is fixed at the time of reservation.
We book thousands of rooms with hotels and resorts in Vietnam and we often get the special wholesale contract rates, which savings are passed on to you. These savings can be up to 75% off regular rates, but no matter what, we guarantee you will get the best room rates, so book today!
No. The rates displayed on New Vision Tour’s website are available only through our Vietnam hotel and resort reservation service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations on Www.NewVisionTour.Com must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy at the hotels and keep our prices low.
Vietnamese Law requires a Marriage Certificate if a man stays overnight with a Vietnamese woman. We recommend you to mention this if it is your case and we will try to provide with appropriate advice when make the booking with us.
Our New Vision Tour guides have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic young people who can provide you with their first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Our guides speak Chinese, Vietnamese, English, French and German. Many of them speak multiple languages.
We have guides in the major regions of Indochina (Hanoi, Danang/Hue, Ho Chi Minh City, Phnom Penh, Seam Reap, Vientiane and Luang Phrabang). Upon arrival at the airport, a local guide will meet you and be your escort for the duration of your stay in that particular city. However, you have the option of hiring a guide or a tour leader who will accompany you through your entire journey.
Unless stated otherwise, hotels generally place their bedrooms within four different categories:
Standard
Superior
Deluxe
Executive (luxurious)
The actual differences between the bedrooms vary from one hotel to another, with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room contains one single/twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed, or if not available, a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds, or if not available, a king size bed.
There are two main types of family rooms, as follows:
Triple Room
A triple room is designed to accommodate three people only. The room will contain either:
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation form.
Quad Room
A quad room is designed to accommodate four people only. The room will contain either:
Two queen beds
One queen and two single beds
Four single beds
"Run Of House" is abbreviated as "ROH". This includes the most common or standard room category in hotels with basic amenities. Your room will be determined by the hotel, based on availability at the time of check-in.
Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodations that can suit more than four people in a room. Please specify the number of people in your party when completing your reservation request form.
The normal policy of hotels for check in time is after 14:00 hours and check out before 12:00.
Early check in or late check-out is available depending on the room's availability. An extra charge may be applied.
Every hotel has what is known in the hotelier industry as a "rack rate" (also known as full rate or published rate). These are the top rates a hotel charges their guests. While few guests actually pay this rate, hoteliers use these rates as a basis for discounting. Most hotels routinely offer discounts ranging from 10-30% simply for the asking.
Many business hotels offer bigger discounts on weekends when few business people travel. Likewise, resort hotels often discount their rates during the week and slash their rates during the off-season. Obtaining these discounted rates is often simply a matter of requesting the "corporate rate", "weekend package", or "low-season discount".
Since New Vision Tour books thousands of rooms with hotels/resorts in Vietnam and Indochina, we get the wholesale contract and we pass this saving on to you. You can save up to 75% off rack rates.
The breakfasts are included in the hotel. Others meals are included as stated in the itinerary.
We use local restaurants for all our trips and we select restaurants based on our experiences, client satisfaction, location and cuisine.
Yes, of course, you just select your preference on the special request section of the Reservation Form.
Traveling in Vietnam is generally safe. You can travel solo. Women and independent travelers have found it relatively hassle-free and easy to travel throughout the country. However, when traveling anywhere in the country, travelers should exercise caution and use common sense to incidents.
We strongly recommend that all clients take our comprehensive travel insurance when making a booking.
This covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.
Today's visitors can choose from the following means of travel depending on their time constraints and budget:
Bicycle
If you are active traveler, it is great to cycle in and around Hanoi, Hue, Hoian, Nha Trang and the Mekong delta.
Car/ bus/minivan.
All motor vehicles used for overland trips are modern and air-conditioned, ranging from a car to a 45-seat coach, depending on the size of the group. In Vietnam, motor vehicle rentals are accompanied by a driver as tourists are prohibited from renting cars and driving on their own. Considering the chaotic traffic, one will come to understand why it is better to leave the driving to the expert local drivers!
Minibus (26 seats): 10-16 passengers
Minivan (16 seats): 3-9 passengers
Car (4 seats): 1 or 2 passengers
Boat and/or Hydrofoil
Local 12-24 seat boats are used for cruising in Ha Long Bay and smaller wooden passenger boats are used on the Mekong River. Hydrofoil services have recently become available and, depending on the distance traveled, can reduce total travel time by up to one third. Currently, there are daily services from Ho Chi Minh City to Vung Tau; Ho Chi Minh City to Can Tho; Ho Chi Minh City to Chau Doc; Rach Gia to Phu quoc Island and vice versa. In the north, there is daily hydrofoil service from Hai Phong to Cat Ba Island and vice versa.
Plane and departure taxes.
Vietnam Airlines and Pacific Airlines are the two national carriers all domestic routes within the country. Currently, these fleets include newly leased Boeing 777-200, 767-300, Airbus A320s, ATR 72s, and Fokker 70 aircraft. Long distance routes are often flown by contracted foreign pilots, mostly British, Australian or French.
Expect delays or even cancellations during the rainy season due to bad weather conditions. There is no domestic departure tax. An international departure tax is charged for international flights (USD$14 at Tan Son Nhat, Danang and Noi Bai airports).
Trains
The Reunification Express is the single railway track that links Hanoi to Ho Chi Minh City, covering a distance of 1726 km. There are several departures daily to the two major cities. The entire trip can take between 30 and 42 hours, but can of course be broken up by stops en route. Most of the carriages, with the exception of the new SE, S and E trains, have not been upgraded since the 80’s.. They are usually equipped with fans and one basic toilet facility per carriage. Air conditioned soft sleepers are a new addition to the rolling stock and have four berths per compartment. There is a choice between soft-cushioned seats and sleeping berths, the latter being recommended for overnight journeys. Train travel might not be the most comfortable or most efficient way to get around, but it does give you the opportunity to interact with the people and see the country from the perspective of the Vietnamese themselves. If you approach your trip with an open and flexible mind, it can be one of the highlights of your trip.
Vietnam has now 5 star train service from Hanoi to Sapa and Hanoi to Danang on the Victoria Express. Saigon to Nha Trang and vice Versa is also available. www.victoriahotels-asia.com and www.5starexpress.com.vn
Our tour package is generally airport to airport, so check if your airport transfer is included in our services voucher.
Vietnam Airlines, among very few airline companies, offers electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.
The method and cost of delivery of the ticket will depend on your location and your preferences.
For customers in Hanoi and Ho Chi Minh City, we offer free delivery of your tickets to your local residence or office address.
For customers in Vietnam, but outside of Hanoi or Ho Chi Minh City, tickets will be delivered by EMS at the customer’s expense.
For customers outside Vietnam, tickets can be purchased in advance and held for delivery later to a hotel or resort or can be shipped internationally at the time of purchase. International shipping is available by Federal Express, DHL or a local provider within Vietnam. All shipping fees will be paid by the customer.
For international flights to Vietnam (Saigon, Da Nang or Saigon) we recommend you to purchase at home for a better deal and we will take care of the rest when you arrive.
Packages usually have certain booking terms and restrictions and date changes may be subject to charges or not permitted.
No, We Sell Luxury Products and Non Luxury Products. The Tour Packages Are Mentioned Clearly: Standard (2-star hotel), Superior (3-star), First Class (4-star), Deluxe (5-star) and Luxury (luxurious 5-star accommodation and service). However, you will enjoy our high quality service for every tour category. We are here to ensure a worry and hassle free holiday in our country.
When you receive our service voucher confirmation, all services you have booked with us, including domestic flights, hotels and other logistic services will have been already confirmed. We issue your air tickets in Vietnam for your convenience and to avoid any potential loss. Our tour guide and/or our colleagues will deliver them to you in person, or to your hotel in Vietnam. You will enjoy peace of mind as we handle your domestic flights for a smooth and hassle free holiday.
While most companies present a number of set itineraries with scheduled departure dates, thus forcing you to fit within their framework, we take a very different approach. At New Vision Tour, we offer private luxury vacations in Southeast Asia.
We offer private vacation itineraries that are personalized and tailor-made to perfectly fit your interests, preferences, and schedule. Whether you are traveling as a couple, a family, a group of friends, an organization, or some combination thereof, we will put together a trip that fits everyone’s desires and departs when you want!
The real beauty of private travel is having flexibility during your vacation. Because you have your own expert guides with private vehicles, you are free to make changes on a whim. There is no bus to catch, no rigid schedule to follow, and no large group with competing demands. This is your vacation, with your own private guides who are there each step of the way to ensure you have the perfect experience.
The term “Private Tour” is widely used and interpreted differently by different tour companies. Our definition of “private tour” simply means your tour, where all ground services are provided by your very own personal guide, with a private vehicle and chauffeur, exclusively for your party and no one else.
Beyond the normal guide certifications and standards, our professional guides are further qualified by being specially appointed by our management who set stringent specifications to service New Vision Tour’s guests’.
There is no comparison when it comes to the overall experience between a typical group tour and a private journey. Here are some distinctive differences:
Guaranteed Departures
Depart when you want! Since our private tours are exclusive to the discerning travelers in your party, you may begin your trip on any day - at your convenience, so long as your flights and hotels are available.
In addition to set departure dates, group tours require a minimum number of passengers to operate, which are subject to cancellations if the number of participants fall below some arbitrary number.
At New Vision Tour, we guarantee your departure once we confirm your services, usually within 24 hours from time of reservation, so you are protected against any unexpected up-charges, trip deviations or, worst of all, last-minute cancellations. You will enjoy peace of mind with 24 /7 online and phone support.
In addition, all of our private programs are fully customizable. We can tailor-make an itinerary that is especially right for you.
Flexibility
With a private tour, you decide how your time should be spent and the pace in which your tour is conducted.
If you happen to witness a spectacular scenic spot and wish to make a stop for some photos. No problem. But in a group tour, your experience is positively confined to some predefined schedule and at the mercy of other travelers - you simply travel as a group and “go with the flow.”
Personalized Service:
Besides the numerous advantages from a logistical perspective, a private tour elevates the “intangible” aspects of your trip as well. In a group tour, the tour director simply serves as a narrator – regurgitating facts about the sites on a loud speaker, herding the group from one spot to another.
A private guide, on the other hand, enables the traveler to interact with real local residents on one-on-one, personal basis-ask in-depth questions about a given current or historical event, share each other’s profound interests & insights, and educate one another about the respective cultures & traditions. Some even become lifelong friends after this very unique experience.