Post & Telecom

Internet Service

Internet service includes E-mail, File Transfer Protocol (FTP), Telnet and World Wide Web (WWW).

- VNN/ internet access number: 1260.

- Support number for VNN/ Internet: 18001260.

VNN 1268/1269 services

- VNN 1268 / 1269 are managed and charged on accessing telephone number. No monthly subscription charge.

ISDN (Integrated service digital network)

- ISDN telecommunication service fully meets requirement of many types of information (text, audio, visual) by high quality and high speed digital transmission. ISDN Service can be applied in video-conference aI1d remote education.

ADSL Service (Mega VNN)

- ADSL (Asymmetrical Digital Subscriber line) - an application of broad band communication, providing high speed internet access via telephone line by dividing it into two channels: a higher speed channel for Internet and the remained for telephone and fax.

VNN -Infogate Service

- VNN – Info-gate service allows the subscribers of VNN-Internet to send messages such as symbol, picture, E-mail, text, ringtail, business schedule... from serviced websites to paging subscribers, mobile phone subscribers of VNPT.

Mobile phone services

VNN 999 service

- VinaPhone WAP / VNN 999 Provides applications based on WAP through VinaPhone Network, that enables VinaPhone subscribers to access to relevant Internet / Intranet information using their VinaPhone

Paging service

- Allows for one way message, sending from table telephone and mobile telephone to page subscribers within the active area of paging network.

Hanoi ABC Paging Service

- Dial 133 for Vietnamese messaging

- Dial 131 for English messaging.

Vietnam Paging Service

- Dia1107 for Vietnamese messaging

- Dial 105 for English messaging

- Automatic Digital Display Paging Service

- After dialing 1570 to enter the Digital Display Paging system, user sends message directly to pagers subscriber by pressing a group of numbers through telephone buttons. Meaning of the group of numbers is pre-defined by the sender and the receiver. Using this customer service will not be charged with connection fee.

Messenger Call Service

- Messenger call service allows the subscriber to request for a notification to be sent to an individual notifying them of a time and place to receive a telephone call.

Ordinary Postal services

Local, international mail service includes the followings

- Letters & Postcards Publications, publications for the blind, small packages. (Weight limit of small package is not over 2kg).

Parcels - Local and Overseas

- Weight limit of local parcels is defined by post office of each province. General maximum weight for one parcel is 31.5 kg.

Postal Financial Services

* Remittance by mail & telegram is provided throughout: the country .Vietnam Postal Service has opened one way international remittance service from France, Japan, Belgium, USA, Czech, Slovakia, Latvia, Singapore, China, and Malaysia to Vietnam.

* Express money transfer is available in towns, centers of cities and provinces within Vietnam.

* Post Saving is provided throughout the country in the following ways:

- Time Saving

- Demand Saving

- Collection Saving

- Personal Saving Account

- Pay salary in personal saving account

- Telegraphic bouquet service: including telegraphic bouquet with congratulation, greeting and telegraphic bouquet with condolence

Press Distribution

* Newspapers and magazines are retailed at any Post Office and Kiosk.

* Period subscription of domestic and imported publications:

- Customers can purchase domestic press at any Post Office at any time with long-term or subscription modes.

- For subscription of imported overseas publications, Post; Office will announce the list of those and receive orders 2 times a year.

- Post Office will deliver publications at customers' addresses.

Express Mail Service (EMS)

- Express Mail Service (EMS) delivers letters, parcels, mail items, goods etc. domestically & internationally on schedule of VNPT as announcement to each region & country. Weight limit for EMS parcels to overseas depends on the agreement with target country. EMS is available in 54 cities and provinces within Vietnam and to 51 countries in the world.

* Other postal services:

- Consignment post service

- Subscribing mail boxes service

- Unaddressed mail drop service

- PTN service (From Hanoi to Ho Chi Minh City, Quang Ninh, Haiphong, Hai Duong)

Accept delivering of postal and parcel with special service:

- When sending postal items and parcels, customers can use other special services as following:

Par avian: Items and parcels are transported by airway (If airway is available on the line).

Registered: Parcels will be tracked by separate codes, recorded in to files during processing in order to be traced when necessary.

Certification at sending (A parcels): A parcels are normal parcels with certification of sending. Senders should pay at the price & will be issued receipts.

Express mail service: Senders require immediate delivery of parcels to receivers after arrival. This service is available for the receiver. With address within delivering area of the Post-Office in the cities & towns, accepting request at the time of applying postal items & parcels.

- Postal items and parcels using Post Retante are not allowed to use express.

- Advice of Delivery: Service provider is responsible for informing the senders of delivery

- A Main Proper: Items & parcels will be delivered to receivers whose names and addresses are indicated on them.

- Post Restante: P & T will keep items and parcels at delivery post office and receivers themselves will receive there.

- Items Pasted at the address requested by the sender: Provided when senders request or have contracts with Post Office.

- Items delivered to the address requested by the sender or the addressee: Provided when senders or receivers order Post offices to deliver at requested addresses once or usually, except postal items less than 500gram.

- Insured items: Senders enumerate articles' value. Items and parcels are insured by the value of price stated maximum stated price for a document article is 1,000,000 dong and for a goods article is 30,000,000 dong.

Useful Telephone Numbers

USEFUL TELEPHPHONE NUMBERS